FAQs

  • How do I place an order for Click and Collect?

    Simply browse our online store, add your desired items to your cart, and proceed to checkout. Select "Pick up” as your delivery option.

  • Can I modify or cancel my order?

    You can modify or cancel your order up until noon on the Friday before pickup on Wednesday. Please refer to your order confirmation email or account dashboard for cancellation instructions. After this time, orders cannot be cancelled or modified.  You can still order but this will be fulfilled the following week.  The information about collection will be in your email confirmation.

  • What payment methods do you accept?

    We accept credit cards, debit cards, and online payments with Stripe.

  • I'm having trouble placing my order. What should I do?

    Please contact our customer service team via email or message us on facebook.

  • What are the Click and Collect pick up times?

    Pick up is on Wednesdays between 10 AM and 4 PM

  • What is the cutoff time to place an order for Wednesday pick up?

    The cutoff time for orders is Friday at noon for pick up the following Wednesday.

  • Where is the Click and Collect pickup location?

    The pickup location is our store at 19 Bank Street, Whangārei. Details are displayed during the checkout process and in your order confirmation email.

  • What do I need to bring when I pick up my order?

    Please bring your order confirmation email or order number for verification.

  • What happens if I can't pick up my order during the scheduled time?

    Please contact our customer service team on facebook or email as soon as possible to arrange an alternative pickup time. A reminder notification will be sent, and after a certain time, we will contact you. If you don't pick up the order, it will be cancelled.

  • Can someone else pick up my order for me?

    Yes, they can. Please provide them with your order confirmation email or order number.

  • What happens if an item in my order is out of stock?

    We will substitute the out-of-stock item with a similar product (e.g., a different type of fruit or root vegetable). This will be stated on the product page.

  • Where does your produce come from?

    We source our produce from New Zealand farms and suppliers whenever possible, ensuring freshness and quality.

  • How do I provide feedback about my order or experience?

    You can provide feedback for your experience or order via email.

  • What are your customer service hours?

    Our customer service hours are 8:30am - 4:00pm.

  • How can I contact customer service?

    You can contact our customer service team via email, or message us on facebook.