FAQs

  • How do I place an order for Click and Collect?

    Simply browse our online store, add your desired items to your cart, and proceed to checkout. Select "Pick up” as your delivery option.

  • What payment methods do you accept?

    We accept credit cards, debit cards, and online payments with Stripe.

  • I'm having trouble placing my order. What should I do?

    Please contact our customer service team via email or message us on facebook.

  • What are the Click and Collect pick up times?

    Pick up is Monday - Friday between 10 AM and 4 PM

  • Where is the Click and Collect pickup location?

    The pickup location is our store at 19 Bank Street, Whangārei. Details are displayed during the checkout process and in your order confirmation email.

    There is free parking just outside our door.

  • What do I need to bring when I pick up my order?

    Please bring your order confirmation email or order number for verification.

  • What happens if I can't pick up my order during the scheduled time?

    Please contact our customer service team on facebook or email as soon as possible to arrange an alternative pickup time. A reminder notification will be sent, and after a certain time, we will contact you. If you don't pick up the order, it will be cancelled.

  • Can someone else pick up my order for me?

    Yes, they can. Please provide them with your order confirmation email or order number.

  • What happens if an item in my order is out of stock?

    Our boxes are never out of stock. The contents change week to week depending on whats available and in season.

  • Where does your produce come from?

    We source our produce from New Zealand farms and suppliers whenever possible, ensuring freshness and quality.

  • How do I provide feedback about my order or experience?

    You can provide feedback for your experience or order via email.

  • What are your customer service hours?

    Our customer service hours are 8:30am - 4:00pm Monday - Friday

  • How can I contact customer service?

    You can contact our customer service team via email, or message us on facebook.

  • When will my Product Box be delivered?

    We deliver every Thursday within the Whangārei area, between 10am and 4pm. To receive your Kai Box on Thursday, please place your order before 12pm on Wednesday.

  • Can I leave delivery instructions for my order?

    Yes — use the "Notes" section at checkout to tell us where to leave your Kai Box if you won’t be home. Example: “Leave under the carport in the shade.”

    Please ensure there’s a safe, shady spot available during delivery hours (10am–4pm Thursday).

  • Where do you deliver?

    We currently deliver to Whangārei postcodes 0110, 0112, and 0114 only. If you're outside these areas, please choose our Click & Collect option instead.