FAQs

General Information

  • Our Produce Boxes offer a convenient way to get fresh, seasonal fruits and vegetables directly from our farm and trusted local suppliers. You can choose to either Click & Collect your box, have it delivered as a one-off order, or sign up for a regular subscription service for hassle-free deliveries.

  • Each box features a curated selection of fresh, seasonal fruits and vegetables. The exact contents will vary weekly based on what's freshest and in season, often including a mix of staples and exciting new items! You can usually find a list of expected contents for the upcoming boxes on our product pages.

  • We work with Foodtogether to give you the freshest produce. We prioritise locally sourced produce whenever possible, focusing on sustainable practices. We aim to include spray-free and organic options where available.

Ordering & Payment

  • It's easy!

    1. Browse our selection of produce boxes on our website.

    2. Choose the box size and type that suits your needs.

    3. Decide if you want a one-off purchase or to start a subscription.

    4. Add the box to your cart.

    5. Proceed to checkout and select your preferred method: "Pick up" or "Delivery."

    6. Complete your payment securely online

    Please note we only deliver to Whangeria

  • For one-off purchases, you'll need to order by 12:00 PM on Wednesday to receive your delivery on Thursday. Click & Collect orders are available for next-day weekday pickup. 

    Subscription orders are automatically processed each week/fortnight based on your chosen frequency.

  • We accept Visa, Mastercard, PayPal, Apple Pay, and Google Pay. For subscriptions, a valid credit or debit card is required for recurring payments.

Subscription Service

  • Our subscription service allows you to set and forget your fresh produce!

    1. Choose your preferred box size and type.

    2. Select your desired frequency (e.g. weekly, fortnightly).

    3. Your box will be automatically packed and delivered or ready for collection on your chosen schedule.

    4. Your payment method will be charged automatically before each delivery/collection.

  • Yes! We understand flexibility is important. You can easily pause or skip a delivery through your online account portal. Just log in and make your changes by Wednesday 12:00 PM prior to your next scheduled delivery.

  • Absolutely. You can modify your subscription details (box size, type, or frequency) at any time via your online account portal. Please ensure any changes are made by Wednesday 12:00 PM for them to apply to your upcoming order.

  • You can cancel your subscription at any time through your online account portal. Please ensure you cancel by Wednesday 12:00 PM to avoid being charged for the upcoming week's box.

Click & Collect

  • Our collection point is located at 19 Bank Street, Whangārei, Northland.

  • Collection times are usually on the next day after you order, Monday to Friday, between 10:00 AM and 4:00 PM. An email will be sent when your order is ready for collection.

  • Please bring your order confirmation email (either on your phone or a printout) and a valid ID. This helps us ensure your box goes to the right person.

  •  If you are unable to collect your box during the designated times, please contact us as soon as possible at 020 429 8438 or produceboxes@taimahitrust.org.nz. We will do our best to make alternative arrangements, but due to the perishable nature of the produce, we may not always be able to accommodate late collections. Uncollected boxes may be donated.

Delivery Service

  • We deliver to addresses within the Whangārei region, including Kamo, Tikipunga, Maunu, and Onerahi. You can check if your postcode is within our delivery zone by entering it at checkout.

  • Deliveries are made on Thursdays between 10:00 AM - 4:00 PM. We'll send you an email notification once your box has been dispatched. Unfortunately, we cannot provide specific delivery time slots in advance.

  • Our standard delivery fee is $8.00 per order. This applies to both one-off deliveries and subscription deliveries.

  • No, you don't need to be home. Our drivers will leave your box in a safe, shaded spot at your delivery address (e.g. under the carport, by your front door). Please ensure you provide clear delivery instructions at checkout if there's a specific place you'd like it left. We recommend unpacking your box as soon as possible upon delivery to maintain freshness.

  • We strive for timely deliveries. If your box hasn't arrived by the end of the delivery window, please contact us at 020 429 8438 or produceboxes@taimahitrust.org.nz. We will investigate immediately.

Box Contents & Quality

  • At this time, our produce boxes are curated with seasonal selections. We currently do not offer customisation for individual boxes to ensure efficiency and minimise waste. However, we may offer different box types or add-on options in the future.

  • We pride ourselves on the quality of our produce. If you find any damaged or missing items in your box, please contact us within 24 hours to of collection/delivery at produceboxes@taimahitrust.org.nz with a description of the issue and a photo if possible. We will do our best to resolve the issue promptly.

  • Our produce is harvested fresh, so with proper storage, it should last for several days to a week or more, depending on the item. We recommend refrigerating most items and storing others in a cool, dry place.

Cancellations & Refunds

  • You can cancel a one-off order up to 24 hours before the order cut-off time (i.e., by Tuesday 12:00 PM for the current week's boxes). Please contact us at produceboxes@taimahitrust.org.nz to request a cancellation. Refunds for cancellations made within this window will be processed within 3-5 business days.

  • Due to the perishable nature of our products, we generally do not offer refunds once an order has been collected or delivered, unless there is a significant issue with the quality of the produce (see question ‘What if an item in box is damaged or missing?’). For cancellations made before the cut-off time, refunds will be processed as per above ‘Can I cancel a one-off order?’ for one-off orders, please check above on how to cancel a subscription order.

Contact Us

If you have any further questions, please don't hesitate to contact us:

Our Location (for Click & Collect): 19 Bank Street, 0110, Whangārei